Why is it so important to find the right staff member? Three things that may happen if you get it wrong!
Most of us as small business owners have been there. We have worked hard, logged god-knows-how-many sweat equity hours and then, the business starts to take off. The time comes to expand and that means recruitment. Recruitment means costs. Not just financial costs, but cultural costs.
For most of us, we have worked for and with other people in the employ of another company and we have seen the mechanics of HR at work. Every company has staff who are either one of two things. The first group are guns at their jobs – they know every little detail about their role and their execution of it is flawless. They hit every KPI and exceed every target. But they just don’t quite fit in, sometimes its just a personality clash, sometimes it’s ego, sometimes it’s a bit of both. The second group, are average to good (or sometimes even below average) at their job but they are the company’s ray of sunshine who make every one on the team and the customers feel as if they have been touched by some sort of happy forcefield. They are “too nice to let go” as they make the team gel, get everyone onside and help everyone involved with the business love the culture.
Finding someone who can execute their work flawlessly, be emotionally intelligent and robust enough to learn from mistakes, be a team player and that ray of sunshine is like finding a Golden Ticket for Willy Wonka’s Chocolate Factory.
But why is it so important to find the right staff member who “fits”? Well, quite honestly, the cost to your company culture will end up costing you financially if you don’t get it right. Here are three things that may happen if you get it wrong:
Your brand (and customers) may suffer
Ever dealt with a company who you are happy with but you “avoid dealing with Maria unless you have to”? Well that could be your company. That could be your customers saying that about one of your staff. Now, “Maria” might be great at her work but might be touchy on the phone, snappy, or just lack personality which leaves your customers and her workmates feeling flat in her presence. Ultimately your brand, and everyone that works within it, should be one that customers want to interact and work with. God forbid they only start calling back when “Maria” is not working that day.
Your team may suffer
“Maria” might be the strongest person on the team, but she might rub everyone the wrong way by knowing (and saying) how good she is. Before you know it, you have lots of unhappy staff who may start falling into that negative vibe, or just leave altogether. Or she may simply lack the personality to fit in or the emotional intelligence to handle constructive criticism needed to stay the course. A strong team needs to gel, work with each other, treat each other with respect and align themselves with your business goals.
You may suffer
Remember that sweat equity we mentioned earlier? Nothing is more upsetting than investing that much time and energy only to see a bad hire undo everything you have worked for. Some business owners are able to act quickly and swiftly, removing the problem or at least squashing it before it becomes and issue. But not all are like that. Ultimately you will suffer in some form, whether you need to rehire for the position, terminate someone or simply have some very awkward and uncomfortable conversations with them.
With so much at risk, maybe there is an opportunity for your business. Why take the risk and hire another staff member? Take this opportunity to outsource the work to us here at Adminovate and let us take care of that additional work for you, without the risks to your brand and business culture!
Here at Adminovate, we have been brainstorming all the ways we can help our clients and our local community. In addition to offering heavily reduced administrative solutions to small businesses feeling the force of the pandemic, we have also decided to do everything in our power to promote and support our existing clients. As a fortunate bonus, many of our clients work in Allied health services and have some valuable insights into how we can all stay healthy (and sane!) during these trying times.
Have a peek below at one of our favourite recent posts from Ian Harris, the extraordinary mind behind Coastal Physio, sharing his advice on the importance of continuity of care.
To hear the latest news and advice from our very skilled and diverse range of clients, browse our blog and follow us on facebook to keep updated. If you are interested in how Adminovate can help build your brand and assist in business and administrative support, send us a message for more information about our packages. We are currently offering free digital promotion across our website’s blog and social media pages to new and existing clients.
As you know, coronavirus has devastated many industries and plenty of small businesses right now are feeling the effects of the panic and uncertainty surrounding COVID-19.
As a company primarily servicing the allied health industry, Adminovate is philosophically compassionate and genuinely invested in the interests and welfare of the local and broader community.
As a virtual administration business, we were inadvertently relatively prepared for events like shut-downs and isolation. We work remotely from our clients which affords us the privilege to continue operating during these uncertain times.
While we cannot offer our service free of charge, we would
like to offer our services discounted to cover only our business overheads, enabling more struggling businesses access to our virtual service if needed. We simply want to help, if we can.
If you have any questions or would like to know if you are eligible to access our virtual assistance packages at the discounted rate, please do not hesitate to contact us to find out more. As a community, we need to be doing everything possible to support each other and small businesses during this time so please feel free to share this post to any groups or individuals that might benefit from our support.
5 Tips to transform your study sessions
With January and February fading in the rear-view, O-Week is over and students across the country are back to knuckling down and sweating about schoolwork and I’ll admit, I’m beginning to sweat about it too. As well as studying and parenting full time, I also work part time and I’m not the only one juggling so many work and personal commitments along with my study. According to the most recent statistics out of the Australian Bureau of Statistics, more than 60% of Australian students are working while they study. So although I’m fortunate enough to work at Adminovate, a small company owned and run by a fellow mother, in a flexible virtual admin role (which affords ample opportunity to refine my language skills), I haven’t always worked in roles that so seamlessly complement my major - and doubt that many people do. Even with this advantage, I still find myself getting overwhelmed navigating the most difficult obstacle I face in my efforts to be an effective academic: actually studying.
Personally, the first term of school – and now that I’m a tertiary student, the first study period of uni – has always been the rockiest for me. Even with good study habits, it seems like the hurdles of settling back into a routine and understanding the expectations of my educators leaves me at a slight disadvantage every year. No matter what, I always feel like after my first lot of grades are returned, I spend the rest of the semester playing catch up. With that in mind, I’ve comprised this quick list of the best study tips I’ve collected over the years. Everyone studies differently, naturally I don’t expect everything that works for me to work for you but hopefully some of these tips can help you shake off your study stress and be your most studious self.
1- Colour code your notes
This is not just creative nonsense, I swear. It’s supported by fascinating research science into how the brain and our memories, respond to colour. Research shows that you are more likely to memorise notes that are made in coloured pens, rather than just all blue or black ink. Mixing up the colours of your paper can do wonders too (I print all my handouts on coloured paper). If you are particularly observant you may be able to notice the way that some colours make you feel. For example, many people find purple or cool colours soothing, which can negate some of that study stress. Do you attach good memories to a particular hue? Treat yourself to some new paper or pens in that shade! For note taking I recommend glitter gel pens to spice things up and keep you feeling a little extra. The glitter has not been scientifically proven to improve memory, but it will bring back fond memories of all the letters you wrote your crush in primary school.
2- Set up your space
This is what I call the “Marie Kondo” study approach – While I do not recommend throwing out everything that does not spark joy (textbooks are too pricey to replace), I do recommend moving away everything that is not conducive to learning. Though, contrary to popular belief, I truly don’t believe it matters where you study. I have a super cute study desk in my living room that does nothing but collects dust, because I realised shortly after assembling it that I really am just more comfortable studying in my room. You don’t need to burn sage or do a rain dance to cleanse your space but crack open the disinfectant wipes and make sure your laptop is clean. Gather your important things like notes, glasses, books and anything else that you NEED for study and get rid of the rest. If you sit in bed, tidy your bedside table. If you sit outside, take everything with you (including sunscreen) so you aren’t breaking focus or using a lack of preparation as an excuse to procrastinate.
3 – Read tips on memorisation
All writers have their own tips and tricks for keeping focused and most have some pretty good suggestions for improving memorisation, which is a valuable skill to hone. Poets and theatre students are especially good at memorisation and have a range of different methods for memorising entire verses, pages or even whole chapters. Most involve making mental links between words and paragraphs to develop a pattern that imprints itself in the memory. There are a whole range of different suggestions though, so be sure to experiment – not every technique will work for you but when one does, it will revolutionise the way to retain information, trust me. Look at places like Quora or other forums. While there are articles that detail different people’s methodology as well, I have found it more helpful to wade through online communities of like-minded people, especially other students.
4 – Find a study buddy (or a cheerleader)
The best thing you can do when studying is find someone to support and motivate you. I study by distance so for me there is no classroom and no physical peers to chat to or compare notes with. Even if you do study on campus or at school though, it can be just as easy to lose interest in study or the drive to turn in your work. It is human nature to be social. People are feedback machines; we crave someone to bounce ideas off and if you don’t have someone who is eager to facilitate that for you, it is easy to feel defeated by the pressure and mental exhaustion of learning.
So if you don’t have a rock solid gang of study buddies happy to hit the library with you at every opportunity (I do not, most of us do not) the second best thing that you can do for yourself is find a cheerleader. At exam time for example, when I am particularly stressed, I send my best friend photos of my notes. She isn’t studying and has no real interest in the intricacies of Applied Linguistics, but she is happy to send me a message saying “Oh my God, that looks awful, is that supposed to be words? I’m so proud of you!” and that is enough to reassure me that I am not crazy, my subjects can be hard and I’m still doing a good job just by trying. When I have an assignment that feels stupid (it happens a lot), I call her to whinge and she validates that it’s stupid and then calls me a little later to ask how it’s going. Beating the isolation will help you conquer the procrastination and you’ll feel reassured knowing you have someone in your corner.
5 – Reward yourself
I am reward motivated and I think most people are. From childhood we typically rely on positive or negative reinforcement or a combination of both to dictate which behaviours are ‘good’ and ‘bad’. Positive reinforcement encourages us to replicate the behaviours that are acceptable and useful. I’m sure everyone remembers how good it felt to be a kid and finally get to eat the lollies, go to the movies or stay at a friend’s house because we listened to mum and stayed on our best behaviour. That feeling is an increase of dopamine production and the reward system in our brain that makes it all happen is easy to stimulate. That ‘high’ that you crave from being rewarded is simple to trigger – just set yourself a goal and achieve it. Where you can maximise the effectiveness of this tip relates to what you are rewarding. Some people need that reward ‘fix’ after every speed bump and that is okay – reward yourself weekly when you have completed all your study, or after each assignment. For those who prefer the long-haul rewards, treat yourself at the end of each year or each semester and make it something worth looking forward to. If you can afford a plane ticket, buy one. If you are on a budget, rally your closest pals, pack up a tent and spend a week soaking up some sun and salty air, or gift yourself something you’ve been saving for and looking forward to. Suss out some festival line-ups or eye some stocktake sales, you deserve it!
Business Support Specialist at Adminovate, University Student and Writer.